I’ve been meaning to write about the Brian Wilson show the other night but haven’t had the time. It was a great show and deserves a full write up. In the meantime, here’s a short entry about reservations. Standing at the counter at Monro Muffler, I felt like I was in a Seinfeld episode yesterday.
I had called them first thing in the morning. I told them that I’ll be out of work at 4:30 and can get there by 4:45, can you get me in for an oil change and tire rotation? Sure! No problem! C’mon in!
I get there at 4:40 and say I’m here for an oil change. Sorry, we’re all booked up. But I called this morning, I said. What’s your name? Oh yes, I have you here for 5:30. 5:30? I told you I’d be here at 4:45 and you said okay! I’m sorry, sir, I have no one to work on your car until 5:30.
I walked out in disgust. To paraphrase Jerry Seinfeld, “what’s the point of taking a reservation if you aren’t going to keep the reservation”?